Refund policy
Shipping
Shipping available for dry goods and corals and inverts inside U.S. We ship Tuesday through Thursday via UPS Overnight, Ground, Priority. We do not ship on the weekends. Every package is professionally packed in insulated shipping boxes and cool/heat packs depending on weather in the arrival destination. Shipping costs vary.
We offer delivery within 20 Miles of Malden, MA for an additional delivery fee. Delivery may take up to 3 business days. Please contact us at europeanaquatics@gmail.com for delivery questions.
Local Delivery (Under 20 miles)
$30 within MA for products under 30lbs
Please e-mail europeanaquatics@gmail.com to receive rates over 20 miles or if your item does not fall within these guidelines.
Local Pick up available upon request. Please select "local pick up" for shipping and call us to arrange a time to come and pick up your order.
Refund policy
Alive Arrival Guarantee
We guarantee that all livestock will arrive alive. In the event of DOA (Dead On Arrival) an e-mail must be sent to europeanaquatics@gmail.com within 2 hours of package delivered (Fedex posted time), along with clear photos of the dead coral both in the shipping bag and out of bag. In the event that a buyer does not contact European Aquatics in the specified 2 hours time frame, we reserve the right to decline DOA coverage. Such cases will be reviewed at management’s discretion. Buyer must be at location to receive delivery, not doing so voids all DOA coverage. Verified DOA’s will be fully credited with replacement coral or the value of the original DOA coral towards future purchase. Shipping costs are not covered or refunded. We cannot guarantee replacement of the same coral purchased then a credit will be issued. We cannot be held responsible for mechanical or weather delays that may cause your shipment to arrive late. It doesn’t happen often, but when it does, we will work it out with you to make it right. If you have any questions or concerns please call us or send us an email.
Drygoods
We do not accept returns of: Fish tanks, Foods, Sand, Salt
Manufacturer Defects & Warranties
European Aquatics is not liable for manufacture defects. Please contact the manufacture directly to ensure product is correctly replaced.
Shipments & Returns:
- Shipping & delivery fees are non-refundable
- Gift cards/store credit are non-refundable
- Return shipping may be deducted from your refund
- Please retain all product packaging and tags until you’re completely satisfied with your purchase
- Please open all packages and inspect all items for damage immediately upon arrival and contact us by e-mail with photographs and description in case of damage